How to handle cancellations
I remember the feeling of knots in my stomach when I had to enforce my cancellation policy. Thoughts of “ She’s going to be so mad at me” and “She’s definitely not tipping me next time” with so many more thoughts. I want to let you know, that you are not alone. Although sometimes it feels like you may be hurting someones feelings, think about the hurt your business feels when you have 3 appointments back to back cancel and it was too late to fill those spots. Always keep in mind that time is money! Your true clients will understand why you must enforce your cancellation policy.
If no one is sitting in your chair, then your not getting paid. As we continue to trade our time for money we must remember to put our business first before feelings. Here are 3 tips to help with cancellations:
Have a booking system with a cancellation policy in place
( I use square, I’ve been using them for years!)
Keep your clients card on file for cancellation purposes.
(The system will collect your fee once you notify it that,
your client no showed or cancelled outside of your cancellation policy)
Open communication between your client and yourself.
(Make them kindly aware of your cancellation policy)
Letting your clients know that you understand things happen and giving them 1 emergency slide. I have that in place at my salon although I don’t vocally tell them. I note their file and the system will also keep track of cancellations and no shows. Your true tribe will soon find you and value your worth. If your going through a season of a bunch of cancellations, take this time to reevaluate the policy you have in place.
Do you have a cancellation policy in place? Let me know in the comments below
Lets Chat Queen!
